Delivery & Marketplaces
In DevelopmentA store that's offline on a delivery app is losing orders no one told you about.
Stores go offline on delivery marketplaces for reasons that have nothing to do with being closed — a missed tablet notification, a paused menu, a connectivity drop. Nobody notices until revenue for the day looks wrong.
- Monitors live status across every marketplace and location
- Flags unplanned outages as they happen
- Shows downtime history so patterns are visible
The problem
Downtime that's invisible until it shows up in revenue
Unlike a dine-in outage, a delivery marketplace outage has no one standing at the door telling you it's happening. A store can be effectively closed on an app for hours before anyone at the location or above it notices.
- Orders are lost silently, with no alert at the time it happens
- Store-level teams have no easy way to check status across every app
- Recurring outages at the same location go unaddressed because no one's tracking a pattern
How it works
From silent outage to same-day fix
The workflow is built to catch downtime while it's still happening, not after the day closes out.
- 01
Status is checked continuously, not spot-checked
Every location's live status on every connected marketplace is monitored on an ongoing basis, instead of relying on someone remembering to check.
- 02
Unplanned outages are flagged immediately
A store going offline outside of its expected hours triggers a flag right away, so the gap between going down and someone noticing shrinks from hours to minutes.
- 03
Downtime history shows the pattern
Recurring outages at the same location or around the same time are visible over time, which is what turns a one-off incident into a fixable root cause.
Why it's built this way
Built for teams who can't watch every app, every store, all day
Uptime monitoring only works if it covers every location the same way, automatically.
Every marketplace, every location, one view
Status doesn't live in five different apps on five different tablets — it's visible in one place across the whole portfolio.
Built to catch the pattern, not just the incident
A single outage is a fix. A recurring one at the same store is an operational problem worth investigating, and this is built to tell the difference.
Common misconceptions
What operators usually get wrong about this
Misconception
If sales look normal, uptime isn't an issue.
Reality
A store offline for part of a shift still shows revenue for the rest of the day — the lost orders during the outage just never happened, and never show up as a line item.
Misconception
This only matters for delivery-heavy locations.
Reality
Even a modest delivery mix compounds across dozens of locations. A pattern of short outages across the group adds up to real lost volume.
Questions, answered
FAQ
- Which delivery marketplaces does this monitor?
- Coverage depends on which marketplaces are configured for your operation. See the Integrations page for current status.
- How fast are outages flagged?
- Status is checked on an ongoing basis so unplanned outages are flagged close to when they start, not at end-of-day reporting.
- Can we see which locations go down most often?
- Yes — downtime history is kept per location so recurring patterns are visible across the group.
Don't find out your store was offline by looking at the daily numbers.
Talk to us about store uptime monitoring configured for your locations.