Request deletion from Synacuity
Email contact@synacuity.com with the subject line Data deletion request and include:
- Your name and the email address, phone number, or social account handle the data is associated with.
- The platform it came from: Google Business Profile, WhatsApp, Instagram, Messenger, or a Synacuity account.
- The name of the business whose account the data relates to, if you know it.
You can copy this template:
To: contact@synacuity.com Subject: Data deletion request Please delete the data associated with me. Name: Email / phone / handle: Platform (Google, WhatsApp, Instagram, Messenger, Synacuity account): Business involved (if known):
What happens next
- We confirm receipt, and may ask you to verify that the request is yours.
- We delete the data from our live systems within 30 days of a verified request, except information we are legally required to keep. Provider backups are overwritten on their normal rotation.
- We email you when deletion is complete.
Where Synacuity processes data on behalf of a business (for example, a restaurant brand’s guest reviews and messages), we may also pass your request to that business so it can act on it.
Remove Synacuity’s access yourself
Google Business Profile
Go to myaccount.google.com/permissions, select Synacuity, and choose Delete all connections. Synacuity can no longer read reviews or post replies for that account.
Facebook, Instagram and Messenger
Open your Facebook account’s Settings & privacy, go to Settings, then Apps and websites (or Business integrations), select Synacuity, and choose Remove.
A business can disconnect Synacuity from its WhatsApp Business account in its Meta Business settings. If you are a person who messaged a business, email us using the template above and we will handle the request.
Questions
Contact contact@synacuity.com. See also our Privacy Policy.