Delivery Revenue
In DevelopmentEvery disputed order is money your locations already earned.
Delivery marketplaces deduct for missing items, late pickups, and order errors on their own terms. Most of it is never contested, because contesting it by hand doesn't scale past a handful of stores.
- Flags disputable charges as they land, not at month-end
- Builds the evidence a dispute needs before you file it
- Tracks every claim from filed to resolved, by location
The problem
The dispute backlog nobody has time for
Each delivery platform has its own dispute window, its own portal, and its own evidence requirements. A GM running one store might keep up. A multi-unit operator running thirty can't check every portal for every charge, so the deductions pile up quietly on the P&L.
- Dispute windows close before anyone notices the charge
- Evidence lives in three different systems by the time someone looks
- No single view of which locations are losing the most to this
How it works
From deduction to decision
The workflow is built around the three things that actually slow this down today.
- 01
Charges are matched against the order
Every payout line is checked against what the order should have paid out, so a bad deduction is identified immediately instead of surfacing in a reconciliation review weeks later.
- 02
A case is assembled automatically
Order details, timestamps, and the platform's own policy terms are pulled into one record, so filing a dispute doesn't start with someone digging through a portal history.
- 03
Every claim is tracked to close
Filed, pending, won, and expired disputes are visible in one place across every location, so nothing sits unresolved because no one remembered to follow up.
Why it's built this way
Built for operators running more than one kitchen
The problem isn't disputing one charge. It's disputing the right charges, consistently, everywhere.
Consistent across every location
The same deduction gets the same treatment whether it happened at your flagship store or your newest one, instead of depending on which GM has time this week.
Evidence, not guesswork
Each case is built from the order record and platform terms, not a manual judgment call about whether it's worth the time to fight.
Common misconceptions
What operators usually get wrong about this
Misconception
Most disputes are too small to be worth filing.
Reality
Individually, yes. Across hundreds of orders a month and every location in the group, the small ones are exactly what adds up and exactly what never gets looked at.
Misconception
If a charge is wrong, the platform will catch it.
Reality
Marketplaces have no incentive to self-correct deductions in your favor. The dispute has to be filed by the restaurant, inside a window that's often measured in days.
Questions, answered
FAQ
- Does this replace our relationship with the delivery platforms?
- No. It works within each platform's own dispute process — it just removes the manual work of finding, building, and tracking the case.
- Which platforms does this cover?
- Coverage depends on which delivery marketplaces are configured for your operation. See the Integrations page for current status.
- Do we need to change how our stores operate day to day?
- No changes to in-store workflow are required. This runs on the order and payout data your locations already generate.
Stop writing off deductions as the cost of doing delivery.
Talk to us about what delivery dispute recovery would look like configured for your locations.